LineVibes Content

Returns & Exchanges

Returns and refunds depend on what you purchased. This page explains how LineVibes handles physical products, custom-made items, digital files, subscriptions, and credit-related issues.

Last updated: March 29, 2026

Physical goods

Eligible physical products may be reviewed for return within 30 days of delivery if they are unused and in original condition, unless the item is personalized or another policy exception applies.

Digital and account products

Digital files, subscription access, and issued credits may have limited refund options once delivered, activated, or consumed, but billing errors and access problems are still reviewed.

1. Physical product returns

Contact support before sending anything back. Approved physical returns must be securely packed and sent to the return location provided by our support team. Return warehouse details may vary by case, so do not ship items without written instructions from LineVibes.

2. Personalized and made-to-order items

Because many LineVibes products are customized, buyer's-remorse returns may be limited once production has started or the item has been made specifically for your order. If the delivered item is damaged, defective, or materially inconsistent with the approved design or order details, contact support and we will review an appropriate remedy.

3. Digital downloads and artwork access

Digital products are often delivered immediately on the order confirmation surface, by email, or through the customer account after claim or sign-in. Because access can be granted immediately, refunds for digital files may be limited once the file has been delivered or downloaded. If a file is corrupted, inaccessible, mismatched, or not delivered as promised, contact support and we will investigate.

4. Subscriptions and credit packs

Subscription plans and credit packs are account-bound products. Once credits have been issued or a subscription has been activated, refunds may be limited except where required by law or where a clear billing error occurred. If you were charged incorrectly or need help understanding a subscription change, contact support with your account email and order details.

5. How to request help

  1. Email info@linevibes.com with your order number.
  2. Explain whether the issue is physical, digital, billing, or account-related.
  3. Attach photos, screenshots, or tracking details when relevant.
  4. Wait for LineVibes approval before shipping any item back.