LineVibes Content
Shipping Policy
This page explains how LineVibes handles physical-order fulfillment and what customers should expect for digital delivery, processing time, transit windows, and customs handling.
Last updated: March 29, 2026
1. Digital delivery vs. physical shipping
Digital artwork files, claim links, and account-based downloads are delivered electronically and are not subject to physical shipping. This policy mainly applies to physical goods such as framed, printed, or other tangible products ordered through LineVibes.
2. Fulfillment origin and processing time
Physical LineVibes orders are coordinated from Dongguan City, Guangdong Province, China. Standard processing usually takes 2 to 5 business days, while personalized or made-to-order items may require extra production time before dispatch.
3. Delivery estimates
| Destination | Typical transit time |
|---|---|
| North America | 7 to 14 business days |
| Europe | 10 to 15 business days |
| Asia-Pacific | 5 to 10 business days |
| Rest of world | 10 to 18 business days |
These windows are estimates, not guarantees. Delivery may take longer when carriers, customs agencies, or peak-season demand create delays.
4. Tracking, customs, and duties
We send tracking details to the checkout email once the carrier scans the parcel. International orders may be reviewed by customs and may incur duties, taxes, or handling fees imposed by the destination country. Unless the storefront states otherwise, those import costs are the customer's responsibility.
5. Delivery issues
If your parcel is lost, damaged, stalled in transit, or delivered to the wrong address, contact info@linevibes.com with your order number and any tracking evidence you have. We will review the case and coordinate with the carrier where appropriate.