Privacy Policy

1. Scope of this policy

LineVibes operates a storefront that includes guest artwork previews, account-based artwork management, digital downloads, physical-product fulfillment, subscription billing, and credit-based commerce. This policy applies when you browse the site, upload source images, create previews, place orders, request support, or manage your account.

2. Information we collect

• Contact and account details such as your name, email address, password, phone number, and shipping address.
• Order and billing details such as purchased items, subscription plan status, credit balance events, and payment results processed through third-party providers.
• Artwork and personalization inputs such as uploaded photos, preview generations, crop selections, design preferences, and related order metadata.
• Technical and security information such as IP address, browser type, device identifiers, cookies, session identifiers, and usage logs.
• Support and communications data when you email us or contact our support team about an order, download, shipping issue, or billing question.

3. How we use information

• To generate previews, personalize products, and deliver purchased artwork files or physical goods.
• To operate account features such as artwork libraries, downloads, orders, subscriptions, and credits.
• To manage guest-order claim flows, fraud checks, rate limits, and other account-protection measures.
• To send service messages such as order confirmations, delivery updates, claim links, billing notices, and support responses.
• To improve product quality, diagnose issues, and monitor reliability, abuse, and security incidents.

4. How we share information

We share information only as reasonably necessary to operate the business, including with payment providers, cloud hosting and storage vendors, email and notification services, shipping carriers, manufacturing or print partners, analytics providers, and professional advisors. We may also disclose information if required by law or to protect the rights, safety, and integrity of LineVibes, customers, or third parties.

5. International operations and retention

LineVibes operates from Dongguan City, Guangdong Province, China and may rely on service providers in other countries. Information may be stored or processed across borders where our systems or vendors operate. We retain information for as long as reasonably necessary to provide previews, orders, account access, re-delivery, claim support, fraud prevention, legal compliance, and bookkeeping.

6. Your choices and rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also object to certain processing or request that we restrict it where applicable. To make a request, email info@linevibes.com.

7. Security, children, and updates

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security. Our services are not intended for children who cannot legally provide consent under applicable law. We may update this policy from time to time and will post the revised version in this content center.