Question 1

Where do orders ship from?

Accepted Answer

Physical LineVibes orders ship from No. 952, Jinlang Middle Road, Dalang Town, Dongguan, Guangdong, China. Processing usually takes 2–5 business days before dispatch.

Question 2

How long does shipping take?

Accepted Answer

Estimated transit time is 7–18 business days after dispatch. This Shipping Policy explains our general shipping process and estimated delivery times. Some products may have different production times, shipping methods, or delivery estimates. If a product page displays a specific shipping estimate or delivery note, the product page information will apply to that product.

Question 3

How do I track my package?

Accepted Answer

Once your order ships, we send a tracking email to the address used at checkout. Tracking can take 24 to 72 hours to activate after the carrier receives the parcel.

Question 4

Do you ship internationally?

Accepted Answer

Yes. LineVibes serves customers in many regions worldwide. Import duties, taxes, or customs fees may apply depending on your destination.

Question 5

How should I care for my LineVibes print or framed piece?

Accepted Answer

Keep artwork in a dry indoor environment, avoid prolonged direct sunlight, and handle prints with clean, dry hands. For framed or mounted pieces, dust gently with a soft microfiber cloth.

Question 6

Can I clean the surface of my product?

Accepted Answer

For framed surfaces and protective covers, use a soft dry cloth or a cleaner specifically intended for that material. Do not use abrasive pads, harsh solvents, or excessive moisture on printed artwork.

Question 7

Are your products suitable for gifting?

Accepted Answer

Yes. Many customers order LineVibes pieces as personalized gifts for anniversaries, memorials, pets, vehicles, homes, and milestone moments.

Question 8

Will my finished piece look exactly like the screen preview?

Accepted Answer

We work to match the approved design closely, but minor differences in color, material texture, and finishing can occur between digital previews and physical production.

Question 9

What is your quality guarantee?

Accepted Answer

If your order arrives damaged, defective, or materially different from the approved design or ordered specification, email info@linevibes.com. Damage or defect claims should be submitted within 7 days of delivery.

Question 10

How do I start a return or exchange?

Accepted Answer

Email info@linevibes.com with your order number and request details. Eligible physical product return requests must be submitted within 30 days of delivery. Custom-made and digital products are subject to the policy limitations described in the Returns Policy. We will confirm eligibility and provide the correct return warehouse address if a return is approved.

Question 11

Can I cancel or change an order?

Accepted Answer

If production has not started yet, we may be able to update or cancel your order. Contact support as soon as possible because custom and made-to-order work moves into production quickly.

Question 12

How can I contact LineVibes support?

Accepted Answer

Send us an email at info@linevibes.com. We use that inbox for order support, shipping questions, returns, and general inquiries.

Frequently Asked Questions

Orders & Shipping

Products & Care

Returns & Support

Still Have Questions?

Frequently Asked Questions

Orders & Shipping

Products & Care

Returns & Support

Still Have Questions?