Damage or defects
Damage or defect claims should be submitted within 7 days of delivery.
Physical goods
Physical product return requests may be reviewed within 30 days where applicable.
Custom and digital products
Custom-made and digital products are subject to the policy limitations described in the Returns Policy.
1. Physical product returns
Contact support@linevibes.com before sending anything back. Physical product return requests may be reviewed within 30 days where applicable. Approved physical returns must be securely packed and sent to the return location provided by our support team. Return warehouse details may vary by case, so do not ship items without written instructions from LineVibes.
2. Personalized and made-to-order items
Because many LineVibes products are customized, buyer's-remorse returns may be limited once production has started or the item has been made specifically for your order. If the delivered item is damaged, defective, or materially inconsistent with the approved design or order details, damage or defect claims should be submitted within 7 days of delivery. Email support@linevibes.com and we will review an appropriate remedy.
3. Digital downloads and artwork access
Digital products are often delivered immediately on the order confirmation surface, by email, or through the customer account after claim or sign-in. Custom-made and digital products are subject to the policy limitations described in the Returns Policy. Because access can be granted immediately, refunds for digital files may be limited once the file has been delivered or downloaded. Final digital downloads are separate digital goods unless expressly included in the purchased plan, pack, print, or canvas product. If a file is corrupted, inaccessible, mismatched, or not delivered as promised, email support@linevibes.com and we will investigate.
4. Subscriptions and credit packs
Subscription plans and credit packs are account-bound products. Credit packs grant generation credits for preview generation and revisions. Final digital downloads are separate digital goods unless expressly included. Refund eligibility may differ between unused generation credits, consumed generation credits, and delivered final files. If you were charged incorrectly or need help understanding a subscription change, contact support with your account email and order details.
5. How to request help
- Email support@linevibes.com with your order number.
- Explain whether the issue is physical, digital, billing, or account-related.
- Attach photos, screenshots, or tracking details when relevant.
- Wait for LineVibes approval before shipping any item back.