Damage or defects
Damage or defect claims should be submitted within 7 days of delivery.
Physical goods
Eligible physical product return requests must be submitted within 30 days of delivery.
Custom and digital products
Custom-made and digital products are subject to the policy limitations described in the Returns Policy.
Business identity and contact
LineVibes is the public storefront brand operated by DONGGUAN SHENGJIA TRADING CO., LTD. (东莞市盛佳商贸有限公司), registration number 91441900MA56UL926L.
Business address: No. 952, Jinlang Middle Road, Dalang Town, Dongguan, Guangdong, China. Original registered address: 广东省东莞市大朗镇金朗中路952号. Site operator: Rick Lau.
For customer support, business contact, legal notices, shipping issues, or return requests, email info@linevibes.com or call +86 15626260157. Support hours: Monday - Friday, China Standard Time (UTC+8).
1. Physical product returns
Contact info@linevibes.com before sending anything back. Eligible physical product return requests must be submitted within 30 days of delivery. Returns are received at No. 952, Jinlang Middle Road, Dalang Town, Dongguan, Guangdong, China. Do not ship items before support approves the return. Approved physical returns must be shipped to No. 952, Jinlang Middle Road, Dalang Town, Dongguan, Guangdong, China. Customers pay return shipping for standard physical-product returns. LineVibes pays or reimburses return shipping for confirmed damaged, defective, or materially incorrect items after support approves the claim.
2. Personalized and made-to-order items
Because many LineVibes products are customized, buyer's-remorse returns are not accepted after production has started or after the item has been made specifically for your order, unless mandatory consumer law requires a different result. If the delivered item is damaged, defective, or materially inconsistent with the approved design or order details, damage or defect claims should be submitted within 7 days of delivery. Email info@linevibes.com and we will review an appropriate remedy.
3. Digital downloads and artwork access
Digital products are often delivered immediately on the order confirmation surface, by email, or through the customer account after claim or sign-in. Custom-made and digital products are subject to the policy limitations described in the Returns Policy. Because access can be granted immediately, refunds for digital files are not available after the file has been delivered or downloaded, except when the file is corrupted, inaccessible, mismatched, or not delivered as promised. Final digital downloads are separate digital goods unless expressly included in the purchased plan, pack, print, or canvas product. For digital delivery problems, email info@linevibes.com and we will investigate.
4. Subscriptions and credit packs
Subscription plans and credit packs are account-bound products. Credit packs grant generation credits for preview generation and revisions. Final digital downloads are separate digital goods unless expressly included. Refund eligibility may differ between unused generation credits, consumed generation credits, and delivered final files. If you were charged incorrectly or need help understanding a subscription change, contact support with your account email and order details.
5. How to request help
- Email info@linevibes.com with your order number.
- Explain whether the issue is physical, digital, billing, or account-related.
- Attach photos, screenshots, or tracking details when relevant.
- Support is available Monday - Friday, China Standard Time (UTC+8).
- Wait for LineVibes approval before shipping any item back.