1. Digital delivery vs. physical shipping
Digital artwork files, claim links, and account-based downloads are delivered electronically and are not subject to physical shipping. This policy mainly applies to physical goods such as framed, printed, or other tangible products ordered through LineVibes.
Business identity and contact
LineVibes is the public storefront brand operated by DONGGUAN SHENGJIA TRADING CO., LTD. (东莞市盛佳商贸有限公司), registration number 91441900MA56UL926L.
Business address: No. 952, Jinlang Middle Road, Dalang Town, Dongguan, Guangdong, China. Original registered address: 广东省东莞市大朗镇金朗中路952号. Site operator: Rick Lau.
For customer support, business contact, legal notices, shipping issues, or return requests, email info@linevibes.com or call +86 15626260157. Support hours: Monday - Friday, China Standard Time (UTC+8).
2. Fulfillment origin and processing time
Physical LineVibes orders are coordinated from No. 952, Jinlang Middle Road, Dalang Town, Dongguan, Guangdong, China. The registered Chinese address is 广东省东莞市大朗镇金朗中路952号. For U.S. physical orders shipped from Dongguan, China, production and handling takes 2–5 business days before dispatch. Cross-border transit from China to the United States takes 7–18 business days after dispatch. The total standard U.S. delivery window is 9-23 business days from order confirmation to delivery. Personalized or made-to-order items show any longer production time on the product page or checkout page.
3. Delivery estimates
| Shipping stage | Typical timing |
|---|---|
| Production and handling before dispatch | 2–5 business days for U.S. physical orders fulfilled from Dongguan, China |
| China-to-U.S. cross-border transit | 7–18 business days after dispatch |
| Total U.S. standard delivery window | 9-23 business days from order confirmation to delivery |
This Shipping Policy explains our general shipping process and estimated delivery times. Some products may have different production times, shipping methods, or delivery estimates. If a product page displays a specific shipping estimate or delivery note, the product page information will apply to that product.
These timelines are estimates, not guarantees. Delivery may take longer when carriers, customs agencies, or peak-season demand create delays.
4. Tracking, customs, and duties
We send tracking details to the checkout email once the carrier scans the parcel. Tracking events may take 24 to 72 hours to activate after dispatch.
International orders ship from China and may be reviewed by customs in the destination country. Duties, import taxes, brokerage fees, or carrier handling charges may be assessed by local authorities or carriers. Unless the storefront or checkout page states otherwise, those import costs are the customer's responsibility.
5. Delivery issues
If your parcel is lost, damaged, stalled in transit, or delivered to the wrong address, contact info@linevibes.com with your order number and any tracking evidence you have. We will review the case and coordinate with the carrier where appropriate.