1. Scope of this policy
LineVibes operates a storefront that includes guest artwork previews, account-based artwork management, digital downloads, physical-product fulfillment, subscription billing, and generation credit balances. This policy applies when you browse the site, upload source images, create previews, place orders, request support, or manage your account. The storefront is operated by DONGGUAN SHENGJIA TRADING CO., LTD..
2. Business identity and data contact
LineVibes is the public storefront brand operated by DONGGUAN SHENGJIA TRADING CO., LTD. (东莞市盛佳商贸有限公司), registration number 91441900MA56UL926L.
Business address: No. 952, Jinlang Middle Road, Dalang Town, Dongguan, Guangdong, China. Original registered address: 广东省东莞市大朗镇金朗中路952号. Site operator: Rick Lau.
For customer support, business contact, legal notices, shipping issues, or return requests, email info@linevibes.com or call +86 15626260157. Support hours: Monday - Friday, China Standard Time (UTC+8).
3. Information we collect
- Contact and account details such as your name, email address, password, phone number, and shipping address.
- Order and billing details such as purchased items, subscription plan status, generation credit balance events, and payment results processed through third-party providers.
- Artwork and personalization inputs such as uploaded photos, preview generations, crop selections, design preferences, and related order metadata.
- Technical and security information such as IP address, browser type, device identifiers, cookies, local or session storage identifiers, tracking pixels, tags, session identifiers, and usage logs.
- Support and communications data when you email us or contact our support team about an order, download, shipping issue, or billing question.
4. How we use information
- To generate previews, personalize products, and deliver purchased artwork files or physical goods.
- To operate account features such as artwork libraries, downloads, orders, subscriptions, and generation credits.
- To manage guest-order claim flows, fraud checks, rate limits, and other account-protection measures.
- To send service messages such as order confirmations, delivery updates, claim links, billing notices, and support responses.
- To improve product quality, diagnose issues, and monitor reliability, abuse, and security incidents.
- To measure storefront usage, product interest, campaign performance, advertising effectiveness, and feature reliability where analytics or marketing tools are configured.
5. How we share information
We share information only as reasonably necessary to operate the business, including with payment providers, cloud hosting and storage vendors, email and notification services, shipping carriers, manufacturing or print partners, analytics, measurement and advertising providers, and professional advisors. We may also disclose information if required by law or to protect the rights, safety, and integrity of LineVibes, customers, or third parties.
6. Cookies, analytics, and advertising tools
LineVibes may use cookies, local storage, session storage, pixels, tags, and server-side event tools for storefront operation, analytics, measurement, and advertising where configured. Our Cookie Policy describes these categories in more detail.
- Google Tag Manager may be used to manage website tags and route configured analytics or marketing tags.
- Google Analytics may be used to measure page views, events, product interest, traffic sources, and storefront performance.
- Meta Pixel may be used for browser-based advertising measurement, page-view tracking, product-view tracking, cart or checkout event measurement, and campaign performance analysis.
- Meta Conversions API may be used to send selected website events from our server-side systems to Meta for measurement and event matching, including events such as product views, cart actions, checkout starts, and purchases where configured.
- Microsoft Clarity may be used to understand site interaction patterns, diagnose usability issues, and review aggregate analytics or session-replay style data where configured.
7. International operations and retention
LineVibes operates from No. 952, Jinlang Middle Road, Dalang Town, Dongguan, Guangdong, China and may rely on service providers in other countries. Information may be stored or processed across borders where our systems or vendors operate. We retain information for as long as reasonably necessary to provide previews, orders, account access, re-delivery, claim support, fraud prevention, legal compliance, and bookkeeping.
8. Your choices and rights
Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also object to certain processing or request that we restrict it when the law grants that right. To make a request, email info@linevibes.com.
9. Security, children, and updates
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security. Our services are not intended for children who cannot legally provide consent under applicable law. We may update this policy from time to time and will post the revised version in this content center.